1. Introduction
At TeddyBear.net.au, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.
2. Information We Collect
Personal Information
- Name, email address, phone number
- Billing and shipping addresses
- Payment information (processed securely through our payment providers)
Order Information
- Product preferences and personalization details
- Order history and communication records
- Photos, text, or designs you provide for customization
Website Usage
- IP address and browser information
- Pages visited and time spent on our site
- Cookies for website functionality and user experience
3. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Communicate about your orders and provide customer service
- Send updates about your order status
- Improve our products and services
- Comply with legal obligations
Marketing Communications
- We may send promotional emails about new products or special offers
- You can opt out of marketing emails at any time
- We will never sell your email address to third parties
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Shipping Partners: To deliver your orders (address information only)
- Payment Processors: To process payments securely
- Service Providers: Who help us operate our business (under strict confidentiality agreements)
- Legal Requirements: When required by law or to protect our rights
5. Data Security
We implement appropriate security measures to protect your personal information:
- Secure payment processing through encrypted connections
- Limited access to personal information by authorized personnel only
- Regular security reviews and updates
- Secure storage of customer data
6. Cookies and Website Analytics
We use cookies to:
- Remember your preferences and shopping cart contents
- Analyze website traffic and improve user experience
- Provide social media features
You can disable cookies in your browser settings, though this may affect website functionality.
7. Your Rights
As an Australian consumer, you have the right to:
- Access your personal information we hold
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
- Lodge a complaint with the Australian Privacy Commissioner
8. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13 without parental consent.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website constitutes acceptance of the updated policy.
10. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations
- Resolve disputes and enforce agreements
11. International Transfers
As an Australian business, we primarily store data within Australia. Any international transfers are conducted with appropriate safeguards in place.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please reach out via our contact us form. We’re committed to addressing your privacy concerns promptly and transparently.
This Privacy Policy is governed by Australian Privacy Law and the Australian Privacy Principles (APPs). TeddyBear.net.au is committed to protecting your privacy in accordance with these requirements.
